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Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here.
Digital Business Analyst
Achieving for Children is on a journey. Like many organisations, we're exploring how technology can support our people to work more effectively not to replace judgement or expertise, but to reduce friction, save time, and free up more space for the work that matters most. We are looking for a Digital Business Analyst to support that journey.
As a Digital Business Analyst, you'll work across a range of service optimisation projects within the Digital & Technology team. Your core focus will be understanding what our people and services need then translating that into clear, actionable digital requirements. That means engaging stakeholders, writing technical documentation, and leading user acceptance testing, with the specific mix varying by project.
Day-to-day, you'll use a range of elicitation techniques to gather business requirements and communicate them in a way that technical teams can act on. You'll be equally comfortable in a workshop with frontline staff as you are reviewing documentation with a developer. You'll work across a diverse group of stakeholders, employees, partner organisations, and service users so strong written and verbal communication skills are essential.
About the role
We work in an agile, multidisciplinary way, and you'll typically be contributing to one or more projects at a time. If you enjoy working openly, collaboratively, and with a genuine focus on outcomes, you'll fit right in.
Responsibilities will include:
- Present ideas to the organisation using effective storytelling techniques, showcasing user personas, journey maps and user flows to communicate design concepts, gain insights into user needs, pain points, and goals, and align with user experience strategies.
- Collaborate with internal teams and external partners to gather and analyse data to document trends, service usage, and community needs.
- Conduct thorough assessments of existing processes, systems, and policies to pinpoint areas for improvement.
- Redesign end-to-end processes to improve service delivery.
- Prepare clear and concise reports, presentations, and documentation to communicate findings, recommendations, and project progress to senior management and stakeholders.
- You'll engage a diverse range of stakeholders, from frontline staff and schools to partner organisations and service users, to gather and translate business requirements into actionable digital solutions
- You'll lead user acceptance testing and produce clear technical documentation to support successful project implementation
- You'll facilitate workshops and meetings to gather requirements, guide decision-making, and redesign end-to-end
For an informal discussion about the role, please contact Matthew Bond via email: matthew.bond@achievingforchildren.org.uk
About you
- You have a proven track record of leading complex business analysis projects from start to finish, including requirements gathering, data analysis, and implementation
- You're proficient in BPMN 2.0, with the ability to create, interpret, and refine process maps to drive operational improvements
- You have strong analytical skills with the ability to interpret data, identify trends, and derive actionable insights from a range of data sources
- You're confident questioning and challenging ways of working, with an understanding of the broader corporate and external context
- You're committed to collaborative working and resource-sharing, with the personal drive and determination to deliver excellent outcomes for children and families.
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
- Tailored induction sessions commencing on the date you start working for AfC
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children click here. For our social work offer click here. For our Recruitment Journey, click here.
Important Information
Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
