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Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here.
Family Hub Community Coordinator Assistant
Achieving for Children’s Family Hubs sit within the Early Intervention and Community Service, within the Family and Adolescents Directorate. The Family Hubs aim to make a positive difference to the lives of children and young people by providing physical and virtual spaces where families can easily access information and advice and a joined up support they need from different services to help them deal with the challenges they are facing. The offer at each hub will be developed in response to local needs, incorporating the views of children and families and will be delivered with a range of AfC team and partners.The hubs are essential in delivering the Early Help agenda, providing access to information, advice, guidance and support on child development, parenting skills, healthy lifestyles and keeping safe.
We have an exciting opportunity to join an organisation that is focused on providing the very best service to our children, young people and Community Users. In the role you will be working as part of the Family Hub Community Team. You will need to meet and greet and receive members of the public and professionals entering the Family hub dealing with signposting, enquiries and incidents as they occur. The role is for 10 hours per week during Term Time and will be mainly weekend and evening work and will involve some lone working.
Please note the salary shown is Full time equivalent will be pro-rated accordingly to part time and term time only.
About the role
The Community Coordinator Assistant supports the smooth operational delivery of community activities and building management at larger Family Hub sites in Kingston or Richmond. They will normally be based at a specific named Family Hub.
- They will be working as part of the Family Hub Community team. They will need to greet and receive members of the public and professionals entering the Family Hub dealing with signposting, enquiries and incidents as they occur.
- The role involves undertaking a variety of general administrative duties as directed.
- They will support the Community Coordinator by setting up and clearing down rooms for activities and help to ensure fridges and refreshment receptacles are hygienic .
- They will assist in reporting building repairs to the FM help desk, update notice boards and assist in the safety of staff and other visitors who use the centre by manning the reception desk entrance doors.
- They will assist in ensuring the site is welcoming, clean, tidy and risk free.
- The role requires being a key holder to open and lock the Family Hub as part of an Operation Team rota.
For further information about this role, please contact Nicky Newman by email at nichola.newman@achievingforchildren.org.uk for an informal discussion.
About you
We are looking for a successful candidate with the qualities below:
- Educated to GCSE level C or above (or equivalent) in Mathematics and English.
- Experience of a range of front of house duties in a busy, focussed environment such as meeting and greeting visitors, answering telephone calls and email enquiries and ensuring the reception and general building is kept clean and tidy.
- Experience of working in a customer care environment where confidentiality is respected and a non judgemental attitude is adopted.
- Ability to build and maintain strong relationships across a diverse set of stakeholders, including children, young people, their families and the community.
- Some basic IT experience.
- Commitment to addressing specific equality or diversity issues within your practice with colleagues/service users and taking action to solve them.
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
- Tailored induction sessions commencing on the date you start working for AfC
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children click here. For our social work offer click here. For our Recruitment Journey, click here.
Important Information
Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
