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Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here.
Information Governance Support Assistant
The postholder plays a crucial role in ensuring the organisation complies with data protection legislation, including the UK GDPR and Data Protection Act 2018. Key responsibilities include acting as the primary point of contact for public enquiries, independently managing the full lifecycle of straightforward Subject Access Requests drafting Freedom of Information responses, and processing third-party disclosures such as police and court requests. Additionally, the role involves keeping the team running smoothly through essential administrative duties, such as triaging mailboxes, validating requester identification, and maintaining records management systems. The ideal candidate will combine strong organisational, digital, and communication skills with a foundational understanding of confidentiality and security principles, alongside a genuine passion for supporting the organisation's mission to help children and young people live safe, happy, and successful lives.
About the role
Are you passionate about helping children and young people live safe, happy, healthy, and successful lives?
At Achieving for Children, we are looking for a dedicated and organised Information Governance Support Assistant to join our Information Governance Team. In this vital role, you will help us ensure that our data practices are compliant, secure, and running smoothly so that we can continue to deliver excellent outcomes for families.
Your core responsibilities will include:
- Independently managing the full lifecycle of straightforward Subject Access Requests (SARs), from collating data to applying redactions and exemptions.
- Supporting our Information Governance Officers by reviewing redactions on more complex SARs.
- Coordinating and drafting Freedom of Information (FOI) responses and processing essential third-party disclosures, such as police and court requests.
- Proactively monitoring national guidance to help us update our compliance policies.
- Keeping our team running smoothly through essential administrative duties, such as triaging mailboxes, validating ID, tracking request progress, and maintaining our records management systems.
About you
We are looking for a proactive, tech-savvy team player with a desire to continue learning and developing skills in Information Governance. You should be someone who can navigate complex situations with their own initiative, exercise discretion, and foster great working relationships.
Ideally, you will bring:
- A good level of literacy and numeracy, ideally educated to GCSE level C or above (or equivalent) in Mathematics and English.
- An understanding of confidentiality, security principles, and relevant legislation like the DPA 2018, GDPR, and FOI.
- Outstanding communication skills, with the ability to explain complex or specialist issues clearly to a wide range of people.
- Strong organisational abilities, including time management, multitasking, and the ability to prioritise conflicting deadlines.
- Familiarity with digital hardware, software, and task management systems like spreadsheets and CRM tools.
- A strong commitment to addressing equality and diversity issues within your practice.
This role is an excellent opportunity to use your drive, energy, and problem-solving skills to provide better outcomes for children and young people as well as taking your first step into a career in Information Governance.
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
- Tailored induction sessions commencing on the date you start working for AfC
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children click here. For our social work offer click here. For our Recruitment Journey, click here.
Important Information
Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
